Customer Service

Forgotten Username or Passcode

If you have forgotten your login details, use the appropriate link below to retrieve them automatically:

You may also e-mail us to retrieve a copy of your login details but it is usually much faster to use the links above. The links above can also be used to contact each of the billing agents.

Cancel Membership

Please don’t contact us if you simply wish to cancel your membership. This can easily be accomplished by clicking on the appropriate link below:

Username and Passcode do not work

Before you contact us about this, please make absolutely sure that you have typed everything in correctly. We recommend copying and pasting the codes to be certain. So far is almost all cases of logins not working have been due to mistyped codes or expired memberships. If you are certain that you have entered the correct codes and have good reason to believe that your membership has not expired then please e-mail us immediately:

Please ensure you tell us your username and which billing company you used to join.

Other Problems

If you have any problems or queries which are not covered by the topics above then please feel free to contact us at this e-mail address:

If you are a member, please ensure you tell us your username and
which billing company you used to join.

Please DO NOT e-mail us from an AOL e-mail address.
Unfortunately we often cannot reply as AOL usually block our e-mails.

We attempt to reply to all e-mails within 24 hours. If we do not reply within 48 hours (don’t forget to check your spam folder) then please send your e-mail again from a different e-mail address. There are several ISPs out there who are currently filtering or blocking our e-mails (AOL, Verizon etc.) and making it impossible for us to contact anyone with one of those e-mail addresses. We ALWAYS reply so if you don’t receive one it’s because we cannot contact you.